Refund Policy.

Try before you pay

PeepEn is free for up to 3 people, and we offer trials, so you can try it fully before paying anything.

Refunds we give

• First payment: not happy? Ask within 30 days of your first payment on a paid plan (monthly or yearly) and we'll refund it in full.
• Billing mistakes: if we charged you twice or the wrong amount, we refund the difference, whenever you notice.
• If we discontinue PeepEn: we refund the unused part of any yearly plan.

Refunds we don't give

• Partial months or years after cancelling. Cancelling stops the next renewal; your plan keeps working until the end of the period you paid for.
• Removing people during a period. Your next bill is lower instead.
• Renewals, except as above.
• Licenses ended for breaking the Terms of Service.

How to ask

Email info@peep.moe with your company name and the last 4 characters of your license key (shown in your account). Refunds go back to the original payment method, usually within 5 to 10 business days. Sales tax is refunded along with the payment it was charged on.

After a refund, the license goes back to the free plan (up to 3 people). If you have more than 3 people, PeepEn's admin side locks after the usual 30-day grace period; mail keeps working.